Cannot log you in to Parallels Panel with your saved password.

Discussion in 'Troubleshooting' started by G1bsoN, Sep 8, 2016.

  1. G1bsoN

    G1bsoN Kilo Poster

    Messages:
    10
    Hello.
    For several days, clients see the following message when they trying to open their Plesk subsription in OBAS:
    "Cannot log you in to Parallels Panel with your saved password."
    This message is not constant and appears approximately every second login attempt.
    In /var/log/hspc/hspc.log on OBAS node I see this:

    [2016/09/08 12:21:19] [INFO] [8964] [HSPC::MT::plesk::pleskGate::__send_request_to_agent] Error: empty data received from PleskAgent.
    [2016/09/08 12:21:19] [INFO] [8964] [HSPC::MT::plesk::find_plesk_gate] find_plesk_gate():: Error during init plesk for node #14 : Empty response received from PleskAgent

    But I dont see any error in Plesk Panel node logs.
    Moreover when I work directly in Plesk Panel Control Panel - there are no any errors.

    Can someone tell me what else can I check?
    OBAS version 4.5.2-21
    Plesk Panel version 11.5.30-54
     

    Attached Files:

  2. dkolvakh

    dkolvakh Odin Team

    Messages:
    348
    Hello.

    Please try to reconnect your Plesk node (enter correct admin password) in PCC first.
     
  3. G1bsoN

    G1bsoN Kilo Poster

    Messages:
    10
    I had reconnected Plesk node, but it changed nothing.

    I still see this is log:

    [2016/09/08 17:46:00] [INFO] [19275] [HSPC::MT::plesk::pleskGate::__send_request_to_agent] Error: empty data received from PleskAgent.
    [2016/09/08 17:46:00] [INFO] [19275] [HSPC::MT::plesk::pleskGate::create_session] Empty response from Plesk node
     
  4. dkolvakh

    dkolvakh Odin Team

    Messages:
    348
    Hello.

    Please ask Odin support for assistance in this case.
     

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